This Acceptable Use Policy ("Policy") explains the standards of behaviour expected from all users of the Elacara platform ("Platform").

This Policy applies to all customers, businesses, visitors and anyone accessing or using the Platform.

By using Elacara, you agree to comply with this Policy.

1. About Elacara

Elacara is operated by Elacara Ltd.

50 Maynards Quay
London
E1W 3RY

Email: ecn.applications@gmail.com

We reserve the right to investigate and take action against conduct that breaches this Policy or our Terms and Conditions.

2. Lawful Use

You must use the Platform only for lawful purposes.

You must not:

• Break any applicable laws or regulations.
• Use the Platform to commit fraud or deception.
• Impersonate another person or business.
• Misrepresent your identity, qualifications or services.
• Submit false information during registration or booking.

3. Fraud and Financial Misuse

You must not:

• Make fraudulent bookings.
• Create fake accounts.
• Submit false insurance or compensation claims.
• Attempt chargebacks without a genuine legal basis.
• Use stolen payment methods.
• Manipulate prices or transactions.
• Participate in money laundering or other financial crimes.

Businesses must only charge customers through approved Platform payment systems.

4. Off-Platform Transactions

To protect customers and businesses, you must not:

• Encourage payments outside the Platform.
• Ask users to cancel Platform bookings and pay privately.
• Attempt to avoid Platform fees or commissions.
• Circumvent Elacara's payment or booking systems.

Repeated attempts to move transactions off-platform may result in account suspension or permanent removal.

5. Respectful Behaviour

You must not:

• Harass, threaten or intimidate others.
• Use abusive, offensive or discriminatory language.
• Bully, stalk or repeatedly contact other users.
• Share another person's private information without permission.
• Send spam or unwanted marketing communications.

We expect all users to communicate professionally and respectfully.

6. Business Conduct

• Provide honest descriptions of services.
• Quote fairly and accurately.
• Perform work using reasonable skill and care.
• Only accept work they are legally permitted and competent to perform.
• Maintain any insurance required by law or Platform policies.

Businesses must not knowingly mislead customers regarding pricing, turnaround times or expected outcomes.

7. Customer Responsibilities

• Provide accurate descriptions and photographs.
• Supply correct measurements where required.
• Remove valuables from items before sending them.
• Respond promptly to requests for information.
• Pay approved charges.

Customers must not deliberately misrepresent the condition or value of an item.

8. Content Standards

Any content uploaded to the Platform, including listings, photographs, messages and reviews, must:

• Be accurate.
• Not be misleading.
• Not infringe intellectual property rights.
• Not contain illegal material.
• Not contain malware or harmful code.
• Not promote unlawful activity.

You are responsible for ensuring you have permission to upload any images, logos or materials.

9. Reviews and Ratings

• Create fake reviews.
• Pay for false reviews.
• Threaten negative reviews to obtain refunds or discounts.
• Encourage others to manipulate ratings.

Elacara may remove reviews that breach this Policy.

10. Restricted Goods and Services

• Illegal goods or services.
• Stolen property.
• Counterfeit items.
• Dangerous or prohibited materials.
• Activities involving violence or threats.
• Requests intended to facilitate unlawful conduct.

Businesses must decline work that they believe may be illegal or unsafe.

11. Platform Security

• Attempt unauthorised access to accounts or systems.
• Probe or test Platform vulnerabilities.
• Interfere with Platform functionality.
• Upload viruses, malware or malicious scripts.
• Attempt to bypass security measures.
• Launch denial-of-service attacks or similar activity.

Any attempt to compromise Platform security may be reported to the relevant authorities.

12. Messaging and Communications

Platform messaging exists to support bookings and customer service.

Users acknowledge that:

• Messages may be stored.
• Messages may be reviewed where reasonably necessary.
• Communications may be used for fraud prevention, dispute resolution, safety investigations and legal compliance.

13. Intellectual Property

You must not copy, reproduce or exploit Elacara branding, software or content without permission.

You must not upload content that infringes another person's copyright, trademark or other legal rights.

14. Enforcement

If we believe this Policy has been breached, Elacara may take action including:

• Removing content.
• Cancelling bookings.
• Holding or delaying payments.
• Restricting Platform features.
• Suspending accounts.
• Permanently terminating accounts.
• Reporting unlawful activity to law enforcement or regulators where appropriate.

We may take action without prior notice where necessary to protect users or the Platform.

15. Reporting Violations

If you believe someone is violating this Policy, please contact us:

Email: ecn.applications@gmail.com

We may request supporting information when investigating reports.

16. Changes to this Policy

We may update this Policy from time to time.

The latest version will always be published on the Platform.

Continued use of Elacara after changes take effect constitutes acceptance of the updated Policy.

17. Contact

Elacara Ltd

50 Maynards Quay
London
E1W 3RY

Email: ecn.applications@gmail.com